Return & Refund Policy

Our Return Policy

Miles Ebikes accepts eligible returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the product must meet the eligibility requirements explained in this policy. Customers should contact Miles Ebikes before returning an item so that we can provide return instructions and, where applicable, a return authorization.

Return Eligibility

An item is generally eligible for return when all of the following conditions are satisfied:

• The return request is made within 30 calendar days after delivery.
• The item is in new, unused, and resalable condition.
• An electric bike has not been ridden beyond what is reasonably necessary to inspect the product.
• The item has not been modified, altered, damaged, or improperly installed after delivery.
• All original components, accessories, manuals, chargers, keys, hardware, and other included items are returned with the product.
• Where reasonably possible, the product is returned in its original packaging.
• Valid proof of purchase from Miles Ebikes is provided.

We reserve the right to inspect returned merchandise before approving a refund.

Proof of Purchase

Proof of purchase is required to process a standard return. Acceptable proof may include an order confirmation, order number, purchase receipt, or other purchase record that allows us to verify the transaction.

Merchandise for which we cannot verify a purchase from Miles Ebikes may not be eligible for a return or refund, except where otherwise required by applicable law.

Electric Bike Returns

Electric bikes may be returned within the applicable 30-day return period when they satisfy the eligibility requirements of this policy.

Returned e-bikes should be clean and free from damage, excessive wear, scratches caused after delivery, unauthorized modifications, or evidence of extended use.

Components originally supplied with the bike—including chargers, batteries, displays, keys, manuals, pedals, tools, and included accessories—must be returned when applicable.

Damage caused by misuse, accidents, improper assembly, unauthorized modification, improper storage, or use inconsistent with product instructions is not considered a product defect and may make the product ineligible for a standard return.

E-Bike Parts & Components

Eligible e-bike parts and components may be returned within 30 calendar days after delivery.

Parts should be unused, unmodified, and uninstalled unless the return concerns a verified defect or an incorrect item supplied by Miles Ebikes.

Customers are responsible for reviewing product specifications and compatibility information before purchasing a replacement part. If you are uncertain about compatibility, please contact us before ordering.

Lithium-Ion Batteries

Because e-bike batteries are regulated for transportation and require special handling, customers must contact Miles Ebikes before shipping any battery back to us.

Do not independently ship a battery that is damaged, punctured, leaking, swollen, overheated, burned, or otherwise appears unsafe.

If you receive a battery in a damaged or potentially unsafe condition, stop using it and contact us for instructions.

Battery returns remain subject to this policy, applicable carrier requirements, and any transportation or safety regulations that apply to the shipment.

Sale, Discounted & Final-Sale Items

Products sold at a promotional or discounted price are eligible for return under the same 30-day policy unless the product was clearly identified as “Final Sale” or “As Is” before purchase.

Products clearly identified as Final Sale or As Is are generally not eligible for change-of-mind returns. This limitation does not eliminate any rights that cannot lawfully be waived, including rights that may apply to defective, incorrectly supplied, or materially misdescribed merchandise.

Items That May Not Qualify for Return

Unless the product is defective, incorrectly supplied, or otherwise covered by applicable law, we may decline a return for:

• Products returned outside the 30-day return period.
• Items damaged after delivery through misuse, accidents, neglect, or improper storage.
• Products that have been materially modified or altered.
• Electrical parts or components that have been installed or modified and cannot reasonably be resold as new.
• Merchandise clearly marked Final Sale or As Is before purchase.
• Items that were not purchased from Miles Ebikes.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, contains the wrong product, has missing components, or appears to have a manufacturing defect, contact Miles Ebikes promptly at sales@milesebikes.com .

Providing your order number, a description of the issue, and clear photographs or video where appropriate can help us evaluate the problem.

When Miles Ebikes confirms that an item was damaged in transit, incorrectly supplied, or otherwise qualifies for a seller-responsible return, we will provide appropriate return instructions and cover reasonable authorized return shipping costs.

Nothing in this section limits any warranty or statutory rights available to the customer under applicable law.

How to Request a Return

To begin a return, please contact:

Include your order number, the item you wish to return, and the reason for the return.

If your return is approved, we will provide return instructions. Products should only be sent to the location specified in those instructions.

Return Shipping Costs

Change-of-Mind Returns

For an eligible return made because the customer changed their mind, ordered the wrong item, or no longer wants the product, the customer is responsible for return shipping costs.

If Miles Ebikes provides a prepaid return label for a customer-responsible return, the actual disclosed cost of that return shipment may be deducted from the refund.

Seller-Responsible Returns

Miles Ebikes will cover reasonable authorized return shipping when we confirm that the customer received the wrong item, the product was damaged during delivery, or another issue for which Miles Ebikes is responsible requires the product to be returned.

Restocking Fees

Miles Ebikes does not charge a restocking fee for an eligible return that satisfies this Return & Refund Policy.

This does not prevent the deduction of an authorized customer-responsible return shipping charge when Miles Ebikes has provided a prepaid shipping label at the customer's request.

Original Shipping Charges

Original shipping and delivery charges are generally non-refundable when an otherwise correct and non-defective order is returned because of a customer's change of mind.

Original shipping charges will be refunded when required by applicable law or when appropriate because Miles Ebikes sent the wrong product, the order was not supplied as agreed, or another seller-responsible issue applies.

Refund Processing

Once an eligible returned item is received, we will inspect the product and determine whether the return satisfies this policy.

If approved, Miles Ebikes will initiate the refund within 14 calendar days after the returned merchandise has been received and the return has been approved.

Approved refunds are generally returned to the original payment method used for the purchase.

After Miles Ebikes issues the refund, your bank, card issuer, payment processor, or other financial institution may require additional time to post the credit to your account. Processing times controlled by financial institutions are outside our control.

Where applicable law requires a refund to be issued sooner or under different conditions, the applicable legal requirement will control.

Exchanges

Eligible products may be exchanged when replacement stock is available.

If an exchange is unavailable, we may process the transaction as a return and refund in accordance with this policy, allowing the customer to place a separate order for another available product.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have not entered shipment or fulfillment may be canceled when cancellation remains operationally possible.

Once an order has shipped, cancellation may no longer be possible and the order will normally be handled under the standard return procedure after delivery.

If Miles Ebikes is unable to ship an online order within an applicable promised shipping period, cancellation and refund rights required by applicable law will continue to apply.

Returns vs. Product Warranties

This Return & Refund Policy is separate from any manufacturer's warranty or other warranty that may apply to a particular product.

A product issue reported after the 30-day return period may still qualify for assistance under an applicable manufacturer or product warranty.

Warranty availability and terms may differ by product and should be reviewed on the relevant product page or warranty documentation where provided.

New York Consumer Rights

Miles Ebikes operates this Return & Refund Policy with the intention of complying with applicable consumer protection requirements, including requirements applicable to online retailers serving consumers in the State of New York.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot lawfully be waived under applicable federal, state, or local law.

If a provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will control to the extent of that conflict.

Customers may request a written copy of this Return & Refund Policy by contacting Miles Ebikes.

Changes to This Policy

Miles Ebikes may update this policy when necessary to reflect changes to our operations, products, procedures, or applicable legal requirements.

Changes will be published on this page with an updated revision date. The policy applicable to a purchase will generally be the policy presented to the customer at the time of that purchase, subject to applicable law.