Terms & Conditions

Acceptance of These Terms

These Terms & Conditions ("Terms") constitute an agreement between you and Miles Ebikes regarding your use of the website located at milesebikes.com and any purchase made through the website.

By accessing the website, creating an account, adding products to your cart, or placing an order, you acknowledge that you have read and agree to these Terms and all policies incorporated into them by reference.

If you do not agree with these Terms, you should not use the website or place an order through it.

Eligibility to Use the Website

You must have the legal capacity to enter into a binding agreement to place an order through Miles Ebikes.

If you are under the age of majority in your state of residence, you may use the website only with the involvement and authorization of a parent or legal guardian who accepts responsibility for the transaction.

You are responsible for providing accurate, complete, and current information when creating an account, submitting an inquiry, or placing an order.

Products and Product Information

Miles Ebikes sells electric bikes, e-bike parts, components, accessories, and related products displayed on our website.

We make reasonable efforts to present product names, descriptions, specifications, photographs, pricing, and availability accurately. Product colors and appearance may vary slightly depending on photography, lighting, manufacturing updates, and the display settings of the device used to view the website.

Product specifications may also be updated by a manufacturer. When a material product specification is important to your purchasing decision, you may contact us before ordering to request clarification.

Product photographs are intended to represent the product being offered. Accessories, background items, or display elements shown in photographs are not included unless the applicable product listing expressly states that they are included.

Product Availability

Products are offered subject to availability. Availability shown on the website may change as inventory is purchased, replenished, corrected, or updated.

Adding a product to your shopping cart does not reserve inventory. Inventory is not guaranteed until an order has been accepted for processing.

If a product becomes unavailable after you submit an order, we will contact you using the information provided during checkout and, where applicable, cancel the unavailable item and arrange any refund required for amounts paid for that item.

Pricing

Prices displayed on Miles Ebikes are stated in U.S. dollars (USD) unless expressly indicated otherwise.

The product price, shipping charges, applicable taxes, discounts, and other charges, if any, will be presented during the purchasing process as applicable.

We may change prices prospectively at any time. A price change will not alter the price of an order that has already been accepted, except where correction is permitted by applicable law and the customer agrees to proceed with the corrected transaction.

We do not intentionally advertise false or misleading prices. If an obvious pricing or typographical error is discovered before an order is accepted or fulfilled, we may contact you to explain the error and provide the correct information. You will not be required to proceed with a purchase at a corrected price without your agreement.

Taxes

Applicable sales taxes and other transaction-based taxes may be collected where required by law.

When taxes are required to be collected through our checkout, the applicable amount will be calculated or displayed as part of the order process.

You remain responsible for any tax obligations legally imposed on you that Miles Ebikes is not required to collect.

Orders and Order Acceptance

Submitting an order is an offer to purchase the products identified in your order subject to these Terms.

An automated order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or shipped.

Miles Ebikes may review an order before acceptance, including for inventory availability, payment authorization, pricing errors, suspected fraud, incomplete information, shipping restrictions, or other legitimate order-processing issues.

If we cannot accept or process an order, we will make reasonable efforts to notify you. If payment has already been collected for an order that is subsequently canceled by Miles Ebikes, the applicable amount will be refunded to the extent required.

Payment

Customers must use one of the payment methods made available at checkout at the time the order is placed.

Available payment methods may change from time to time. The payment options actually displayed during checkout constitute the payment methods currently available for that transaction.

You represent that you are authorized to use the payment method submitted for an order and that the billing information you provide is accurate.

Orders may be delayed or canceled if payment cannot be authorized, verified, or completed.

Additional payment information is governed by our published Payment Policy where applicable.

Shipping and Delivery

Shipping destinations, available shipping services, shipping charges, estimated delivery periods, order processing information, and applicable delivery conditions are governed by our Shipping Policy.

Delivery estimates are estimates rather than guarantees unless Miles Ebikes expressly states otherwise in writing. Circumstances outside our reasonable control may affect shipping or delivery.

Customers are responsible for providing a complete and accurate delivery address and any information reasonably required to complete delivery.

Please inspect delivered merchandise promptly. If an order arrives damaged, incomplete, or materially different from what you ordered, contact Miles Ebikes using the contact information on this page so that the issue can be reviewed.

Returns, Cancellations and Refunds

Return eligibility, return procedures, cancellation conditions, refund methods, applicable time periods, and exclusions are governed by our published Return & Refund Policy.

Customers should review that policy before completing a purchase.

Nothing in these Terms or our Return & Refund Policy is intended to eliminate or restrict a consumer right or remedy that cannot lawfully be waived under applicable law.

Manufacturer Warranties

A product may be covered by a manufacturer's warranty when such a warranty is expressly identified in the product documentation or product listing.

The scope, duration, exclusions, claim process, and other terms of a manufacturer's warranty are determined by the applicable warranty provider.

Miles Ebikes does not represent that every product carries a manufacturer warranty unless the applicable product listing or accompanying documentation states that such a warranty applies.

Nothing in this section limits warranties or consumer remedies that apply as a matter of law and cannot lawfully be excluded.

E-Bike Use, Safety and Legal Compliance

Electric bikes vary in speed, power, intended use, equipment, and legal classification. Laws governing electric bikes can differ between states and local jurisdictions.

Customers are responsible for determining whether a particular product may lawfully be operated in the location and manner in which they intend to use it.

This may include requirements concerning registration, licensing, insurance, rider age, helmets, permitted riding areas, speed, equipment, or use on public roads, bicycle paths, trails, or private property.

Product availability on Miles Ebikes does not itself represent that a particular product is street legal or lawful for every type of use in every jurisdiction.

Customers should follow manufacturer instructions, safety warnings, charging instructions, maintenance requirements, and applicable laws when operating, maintaining, storing, or charging an electric bike or battery.

Batteries, Charging and Electrical Components

Electric-bike batteries and charging equipment should be used only in accordance with the applicable manufacturer's instructions.

Customers should use compatible charging equipment, inspect batteries and electrical components for visible damage, and discontinue use where a product appears damaged or unsafe.

Do not modify, open, puncture, expose to excessive heat, improperly charge, or otherwise misuse a battery contrary to manufacturer instructions.

Website Accounts

If account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.

You must notify us promptly if you reasonably believe your account has been accessed without authorization.

We may restrict or suspend access where reasonably necessary to protect the website, investigate suspected misuse, comply with law, or protect customers and other users.

Acceptable Use

You may not use the Miles Ebikes website to:

• Violate applicable federal, state, or local law;
• Submit false, fraudulent, or misleading information;
• Attempt unauthorized access to the website, customer accounts, servers, or related systems;
• Introduce malware, malicious code, or other harmful technology;
• Interfere with the proper operation or security of the website;
• Use automated systems in a manner that imposes an unreasonable burden on the website; or
• Use website content in a manner that infringes intellectual-property or other legal rights.

Intellectual Property

The Miles Ebikes website and its original text, layout, graphics, branding, logos, page designs, and other proprietary website materials are protected by applicable intellectual-property laws.

Product names, trademarks, logos, and photographs belonging to manufacturers or other third parties remain the property of their respective owners.

Nothing on this website grants you ownership of any trademark, copyright, or other intellectual-property right.

Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, manufacturers, analytics providers, or other websites.

Third-party websites and services may operate under their own terms and privacy practices. Miles Ebikes does not control the independent content or practices of an unaffiliated third party.

A link to a third-party website does not necessarily mean that Miles Ebikes endorses every statement, product, or service offered through that website.

Electronic Communications

When you place an order, contact us electronically, or create an account, you consent to receive communications related to that interaction electronically, including order confirmations, receipts, service notices, and customer-support communications.

Marketing communications, where offered, remain subject to applicable consent and opt-out requirements.

Privacy

Our collection, use, storage, and handling of personal information are described in our Privacy Policy.

Please review that policy to understand how information associated with your use of Miles Ebikes may be handled.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Miles Ebikes website is provided on an "as available" basis, and we do not guarantee that website access will always be uninterrupted or free from technical errors.

This website disclaimer does not eliminate any express product warranty actually provided with a product or any warranty, right, or remedy that cannot lawfully be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, Miles Ebikes will not be liable for indirect, incidental, special, exemplary, or consequential damages arising solely from use of or inability to access the website.

No provision of these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. Nothing in these Terms is intended to waive mandatory rights or remedies available to consumers under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful misuse of the website, your material violation of these Terms, or your infringement of a third party's legal rights.

This provision does not impose responsibility on a consumer for conduct or losses for which the consumer cannot legally be held responsible.

Events Outside Reasonable Control

Miles Ebikes will not be treated as having breached these Terms solely because of a delay or failure caused by an event outside our reasonable control, to the extent recognized by applicable law.

Such events may include severe weather, natural disasters, transportation interruptions, carrier disruptions, government actions, labor disruptions, utility failures, widespread network outages, or similar circumstances.

This provision does not eliminate refund, cancellation, delivery, or other consumer rights that apply under law.

Governing Law

These Terms and transactions with Miles Ebikes are governed by the laws of the State of New York, without regard to conflict-of-law principles, except to the extent that another jurisdiction's mandatory consumer-protection law applies and cannot lawfully be waived.

These Terms are intended to operate consistently with applicable federal law and the consumer-protection laws of the State of New York.

Jurisdiction and Venue

To the extent permitted by applicable law, disputes arising from these Terms or a transaction with Miles Ebikes may be brought in a court of competent jurisdiction located in New York.

Where a consumer has a mandatory statutory right to bring a claim in another jurisdiction or venue, nothing in these Terms is intended to take that right away.

These Terms do not require customers to submit disputes to mandatory arbitration unless a separate legally valid agreement expressly provides otherwise.

Severability

If a court with appropriate authority determines that a provision of these Terms is invalid or unenforceable, that provision will be enforced to the greatest extent permitted by law or, where necessary, severed.

The remaining provisions will continue in effect to the extent legally permitted.

No Waiver

A failure by Miles Ebikes to enforce a provision of these Terms on one occasion does not automatically waive the right to enforce that provision on another occasion.

Changes to These Terms

We may update these Terms when necessary to reflect changes to our website, business practices, services, or applicable legal requirements.

When these Terms are updated, the revised version will be posted on this page with an updated revision date.

Changes will apply prospectively from their effective date and will not retroactively alter completed transactions except where permitted or required by law.

Entire Agreement and Related Policies

These Terms, together with the policies applicable to your transaction, constitute the terms governing your use of Miles Ebikes and purchases made through the website.

Related policies may include our:

• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Privacy Policy

If a transaction-specific term expressly presented during checkout conflicts with a general provision in these Terms, the more specific transaction term will control for that particular issue, subject to applicable law.