Shipping & Delivery Policy

Shipping & Delivery Time

Miles Ebikes provides an estimated standard delivery timeframe of 5–7 business days for eligible orders shipped within the United States.

This timeframe begins after an order has been successfully submitted, payment has been authorized or received, and the order has been accepted for fulfillment.

The 5–7 business-day period includes normal order processing and carrier transportation time. It is an estimated delivery window rather than a guaranteed arrival date because circumstances outside our reasonable control, including carrier disruptions, severe weather, transportation interruptions, or destination restrictions, may affect final delivery.

For this policy, a business day means Monday through Friday, excluding U.S. federal holidays and days on which the applicable carrier is not operating normal delivery services.

Order Processing

Orders are reviewed before shipment to confirm payment, product availability, shipping information, and other information reasonably necessary to fulfill the order.

Processing time forms part of the standard 5–7 business-day delivery estimate and is not normally added on top of that delivery window.

Orders placed outside normal business days may begin processing on the next business day.

If additional information is reasonably required to process an order, Miles Ebikes may contact the customer using the contact information supplied at checkout. Customers are encouraged to respond promptly to avoid unnecessary delays.

Product Availability

Products displayed as available for purchase are intended to be fulfilled within the timeframe shown on the website at the time the order is placed.

Inventory can occasionally change because of simultaneous orders, inventory adjustments, transportation issues, or other circumstances.

If an item becomes unavailable after an order has been placed and we cannot fulfill the order within the stated timeframe, we will provide the customer with the options required by applicable law, which may include accepting a revised shipping timeframe or cancelling the affected item or order for a refund.

Preorders & Backordered Products

A product specifically identified as a preorder, backorder, special-order item, or item with an extended fulfillment timeframe may have a delivery period different from our standard 5–7 business-day estimate.

When a different fulfillment period applies, that information should be clearly displayed on the applicable product page or during checkout before the customer completes the purchase.

The specifically disclosed timeframe for that product will apply instead of the standard delivery estimate.

Flat-Rate Shipping Fee

Miles Ebikes charges a flat-rate shipping and delivery fee of $525 per order for eligible standard shipments within the United States.

The $525 shipping fee is displayed during the purchasing process before the customer submits the order and completes payment. It is not calculated by mileage, distance, package weight, or the value of the order.

Miles Ebikes will not add an undisclosed shipping surcharge to a completed order. If an order cannot be fulfilled under the stated $525 flat-rate shipping terms because of a carrier or destination restriction, we will contact the customer before shipment and provide the available options, which may include cancellation and a refund where applicable.

Delivery Locations

Miles Ebikes primarily serves customers in the United States. Delivery availability for a particular address depends on the product, carrier service, and any transportation restrictions applicable to that shipment.

Customers must provide a complete and accurate delivery address during checkout.

Certain oversized products or products containing batteries may be subject to additional carrier, transportation, or destination restrictions. Some products may therefore be unavailable for shipment to certain P.O. boxes, territories, remote destinations, or other locations not supported by the applicable carrier.

If an order is accepted for an address we later determine cannot be served, we will contact the customer to discuss an available alternative. If no lawful and reasonable delivery alternative is available or accepted, the affected order will be cancelled and refunded.

E-Bikes, Batteries & Carrier Restrictions

Electric bicycles and certain replacement components may contain lithium-ion batteries. Transportation of these products can be subject to carrier requirements and applicable transportation regulations.

As a result, some electric bikes, batteries, or related components may only be shipped using specific carriers, services, packaging methods, or delivery routes.

Where a restriction materially affects an order, Miles Ebikes will provide the customer with relevant information and available fulfillment options.

Order Tracking

When tracking is available, customers will receive shipment or tracking information after the order has been transferred to the applicable carrier.

Tracking information may require some time to become active after the carrier first receives the shipment.

Customers should use the tracking information provided to monitor the progress of their delivery and make any necessary arrangements to receive the shipment.

Delivery Delays

Miles Ebikes makes shipping representations only when we reasonably expect that the applicable fulfillment timeframe can be met.

If, before shipment, we determine that an order cannot be shipped within the timeframe represented when the order was placed, we will notify the customer and provide the options required by applicable consumer law.

Carrier delays that occur after merchandise has been properly transferred to the carrier can affect the actual arrival date. We will provide reasonable assistance when a customer reports a material delivery problem.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for reviewing the shipping address entered during checkout before submitting an order.

If you discover an address error, contact Miles Ebikes as soon as possible. We will make a reasonable effort to correct the address before shipment, but changes cannot be guaranteed after fulfillment has begun or after the shipment has been transferred to the carrier.

If a carrier assesses an address-correction or redelivery charge, any charge passed to the customer will be disclosed where required and handled in accordance with applicable law.

Signature & Delivery Requirements

Because some electric bikes and components are high-value or oversized items, certain shipments may require an adult signature or another form of delivery confirmation.

Where a signature is required, someone meeting the carrier's delivery requirements should be available at the delivery address.

Carrier notices and tracking information should be reviewed carefully to avoid missed-delivery attempts.

Damaged Shipments

Customers should inspect the exterior packaging and the delivered merchandise as soon as reasonably practical after delivery.

If an order arrives visibly damaged, take photographs of the packaging, shipping label, and affected merchandise before discarding packaging materials.

Please notify Miles Ebikes promptly, preferably within 48 hours of discovering transportation damage, so that we can review the shipment and, where appropriate, coordinate with the carrier.

A request for prompt reporting helps us investigate carrier damage efficiently and does not eliminate or reduce any non-waivable rights available to a customer under applicable law.

Lost Shipments

If tracking information indicates that a shipment has stopped moving for an unusual period or the shipment has not arrived within a reasonable period after the expected delivery date, please contact us.

Miles Ebikes may open a trace or claim with the carrier and may request reasonable information from the customer to assist with the investigation.

If a shipment is confirmed lost before successful delivery, Miles Ebikes will provide an appropriate resolution, which may include replacement where available or a refund, consistent with applicable law and the circumstances of the order.

Packages Marked Delivered but Not Located

If carrier tracking shows a package as delivered but you cannot locate it, first check the delivery area, building entrance, mailroom, household members, neighbors where appropriate, and any delivery photograph or carrier notice.

If the shipment still cannot be located, contact Miles Ebikes and the applicable carrier promptly. We will provide reasonable assistance with available delivery information or a carrier investigation.

The outcome of such a claim may depend on carrier records, delivery evidence, the circumstances of the shipment, and applicable consumer law.

Refused & Undeliverable Shipments

A shipment may be returned to us when it is refused, repeatedly unavailable for delivery, addressed incorrectly, or otherwise determined to be undeliverable by the carrier.

Once returned merchandise is received and reviewed, the order will be handled consistently with our applicable Return & Refund Policy and applicable consumer law.

Any shipping, return, redelivery, or other deduction will only be applied where it was properly disclosed, contractually applicable, and permitted by law.

Order Cancellations Before Shipment

If you wish to cancel an order, contact Miles Ebikes as soon as possible.

We will make a reasonable effort to stop fulfillment if the order has not yet been transferred to the carrier. Cancellation cannot be guaranteed after shipment.

If an order has already shipped, any request to return the merchandise will be handled under the applicable Return & Refund Policy and any rights provided by law.

Partial Shipments

An order containing multiple products may occasionally be shipped in more than one package when products are fulfilled separately or when carrier requirements make separate shipment appropriate.

When multiple tracking numbers are available, customers may receive separate tracking information for each shipment.

A partial shipment does not mean that the remaining products have been cancelled unless Miles Ebikes communicates otherwise.

Refunds for Unshipped Orders

When applicable law requires cancellation because ordered merchandise cannot be shipped within the promised or properly agreed revised timeframe, Miles Ebikes will provide the required refund for the unshipped merchandise.

Refunds will be issued using an appropriate method consistent with the original transaction and applicable law. Financial institutions and payment providers may require additional time to post an issued refund to a customer's account.

New York & Federal Consumer Rights

Miles Ebikes operates from New York and intends to conduct its online order fulfillment practices in accordance with applicable federal and New York consumer-protection requirements.

This includes maintaining a reasonable basis for shipping representations and providing legally required customer options when merchandise cannot be shipped within a represented timeframe.

Nothing in this Shipping & Delivery Policy is intended to waive, limit, or exclude any consumer right or remedy that cannot lawfully be waived under applicable law.

Changes to This Policy

Miles Ebikes may update this Shipping & Delivery Policy when our fulfillment practices, carriers, services, or applicable legal requirements change.

The current version will be published on this page with its updated revision date.

Where required by law, material changes will not retroactively reduce rights that applied to an order when that order was placed.