Miles Ebikes
This Payment Policy explains the payment methods accepted by Miles Ebikes, when payment is considered complete, how orders are processed, and how payment-related issues are handled. Please review this policy before placing an order.
Miles Ebikes currently accepts the following payment methods for eligible purchases:
Only payment methods displayed or expressly offered by Miles Ebikes for a particular transaction should be used to submit payment.
Customers may pay for eligible orders using supported credit or debit cards available through our checkout. Card availability may depend on the payment processor, card network, issuing bank, billing location, and transaction details.
When paying by card, you authorize Miles Ebikes and its payment service providers to submit the transaction information necessary to request authorization and payment from your card issuer.
The billing information submitted during checkout should match the information associated with the payment method being used. Incorrect or incomplete billing information may result in the transaction being declined or held for verification.
Miles Ebikes does not add a separate credit-card or debit-card surcharge to the advertised purchase price under this Payment Policy.
Bank transfer may be available as a payment option for certain Miles Ebikes orders. When bank transfer is selected or arranged, customers must use only the bank account information provided directly by Miles Ebikes through an authorized checkout page, order communication, or official company communication.
The customer is responsible for entering the correct beneficiary details, payment reference, and transfer amount. Customers should verify the payment instructions before sending funds.
Orders paid by bank transfer may remain in a pending or on-hold status until the transfer has been received, cleared, and matched to the applicable order.
Submission of a bank transfer receipt, screenshot, transfer confirmation, or reference number does not by itself establish that payment has been received. Payment is considered received only after the funds have been confirmed in the applicable receiving account.
If you receive unexpected instructions asking you to send payment to different bank details, contact Miles Ebikes before making the transfer.
Prices displayed on Miles Ebikes are stated in United States Dollars (USD) unless clearly indicated otherwise.
The applicable product price, shipping charges, taxes, discounts, and other amounts included in an order will be shown during the shopping and checkout process as applicable.
Customers should review the complete order total before submitting payment.
A card payment may first appear as an authorization, pending transaction, or temporary hold before the transaction is fully processed by the customer's bank or card issuer.
Authorization times, settlement times, and the release of temporary holds are determined in part by the customer's financial institution and payment network.
Miles Ebikes does not control how quickly a bank or card issuer updates pending transactions on a customer's account.
After an order is submitted, Miles Ebikes may provide an automated order acknowledgment or confirmation. Customers should review the confirmation carefully and contact us promptly if the order information appears incorrect.
An order may remain subject to successful payment, payment verification, product availability, fraud screening, and any other checks reasonably necessary to process the transaction.
To protect customers and the business from unauthorized transactions, Miles Ebikes may review transactions that show unusual or inconsistent payment information.
Where reasonably necessary, we may request additional information sufficient to verify an order, billing information, or payment before fulfillment.
We will not request a customer's full card number, card PIN, or online banking password by ordinary email.
A payment may be declined for reasons including insufficient funds, card restrictions, incorrect billing information, expired payment credentials, fraud-prevention controls, or a decision by the issuing financial institution.
When a payment is declined, customers may try another available payment method or contact their financial institution for additional information.
Miles Ebikes does not guarantee that a particular bank, card issuer, or payment processor will authorize a transaction.
Payments made through our website may be processed through third-party payment service providers. Payment information submitted through those services is subject to the security controls and terms applicable to the payment processor.
Customers should never send full credit or debit card numbers, card PINs, passwords, or other sensitive authentication credentials through ordinary email, text messages, or public communication channels.
Eligibility for a return, cancellation, exchange, or refund is governed by the Miles Ebikes Return & Refund Policy and applicable law.
When a refund is approved, Miles Ebikes will process the refund using an appropriate refund method. Where reasonably possible, card refunds are returned to the original payment method.
Refunds for qualifying orders originally paid by bank transfer may require the customer to provide appropriate banking information so the approved refund can be returned securely.
After Miles Ebikes issues a refund, the time required for the funds to appear in the customer's account may depend on the applicable bank, card issuer, payment processor, and payment network.
If you believe you have been charged incorrectly, charged more than once, or have another payment-related concern, please contact Miles Ebikes so we can review the transaction.
Nothing in this policy limits any dispute, chargeback, billing-error, or other consumer rights that may be available to you under applicable federal or state law or through your card issuer or financial institution.
Applicable sales or use tax may be calculated and collected where required by law. The amount, when applicable, will be displayed as part of the order total before the customer submits payment.
We make reasonable efforts to maintain accurate product prices and payment information. If a genuine pricing, calculation, or technical error affects an order, Miles Ebikes may contact the customer to explain the issue and provide available options consistent with applicable law.
We will not knowingly substitute a different price or charge an additional amount without appropriate disclosure and authorization.
This Payment Policy is intended to operate consistently with applicable federal law and the laws and consumer protection requirements of the State of New York.
Nothing in this policy is intended to waive, restrict, or eliminate rights or remedies that cannot lawfully be waived under applicable consumer protection law.
For payment questions, billing concerns, or assistance with an order, please contact us using the information below.