01
Information We Collect
We collect information that you provide directly to us,
information generated when you use our website, and
limited information provided by companies that help us
operate our store.
Depending on how you interact with Miles Ebikes, the
information we collect may include:
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Identity information, such as your
name.
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Contact information, including your
email address, telephone number, billing address, and
shipping address.
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Order information, including products
purchased, quantities, order totals, shipping method,
order status, returns, refunds, and related transaction
details.
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Account information, if you create a
customer account, including your username, account
preferences, saved addresses, and order history.
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Payment-related information necessary
to process a transaction. Payment information may be
collected directly by the payment processor made
available during checkout.
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Communications, including emails,
contact-form submissions, customer-service requests,
product questions, and other messages you send to us.
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Technical information, which may
include IP address, browser type, device type,
operating system, referring page, pages viewed,
date and time of visits, and similar diagnostic
information.
-
Cookie and usage information generated
through cookies and similar technologies used by the
website and enabled service providers.
02
How We Use Personal Information
Miles Ebikes uses personal information only for legitimate
business, commercial, security, and legal purposes related
to operating our online store and serving our customers.
We may use information to process and fulfill orders,
arrange shipping, provide order updates, process returns
or refunds, maintain customer accounts, respond to
questions, provide customer support, prevent fraudulent
transactions, secure our website, maintain business
records, improve website functionality, analyze store
performance, and comply with applicable laws.
Where permitted by applicable law, we may also use contact
information to send marketing communications if you have
subscribed or otherwise authorized us to do so. You may
unsubscribe from marketing emails using the unsubscribe
mechanism provided in those communications.
Transactional communications relating to an existing
order, account, security issue, customer-service request,
or other necessary service matter are different from
promotional communications and may still be sent when
necessary.
03
Payment Information
Payments made through Miles Ebikes may be processed by
third-party payment service providers made available at
checkout.
When a third-party payment processor handles your payment,
your payment details are collected and processed according
to that provider's own privacy, security, and payment
practices.
Miles Ebikes may receive transaction-related information
from the payment processor, such as payment status,
transaction identifier, payment method category, amount,
and information necessary to confirm or manage your order.
We do not intentionally request customers to send complete
payment-card credentials through ordinary email, contact
forms, or customer-service messages.
04
Cookies and Similar Technologies
Miles Ebikes may use cookies and similar technologies to
operate the website, remember shopping-cart contents,
maintain account sessions, support checkout functionality,
understand website performance, detect security issues,
and improve the shopping experience.
Some cookies may be placed by third-party services used
on the website, such as payment, analytics, security,
hosting, advertising, or other ecommerce service
providers.
Cookies may be categorized as necessary, functional,
analytics, or advertising-related depending on the
services enabled on the website.
Most browsers allow you to block or delete cookies through
browser settings. Disabling cookies may affect certain
website functions, including account sessions, shopping
carts, and checkout functionality.
Any privacy or cookie controls offered directly on our
website are intended to operate in accordance with their
displayed settings. We may update those controls as our
website technologies or legal obligations change.
05
When We Disclose Information
Miles Ebikes may disclose personal information when
reasonably necessary to operate the store, complete a
transaction, provide requested services, protect the
business or our customers, or comply with law.
Depending on the transaction and services used, information
may be disclosed to service providers involved in website
hosting, ecommerce functionality, payment processing,
fraud prevention, shipping and delivery, customer
communications, analytics, information technology,
cybersecurity, accounting, professional services, and
similar operational activities.
We may also disclose information when reasonably necessary
to comply with a subpoena, court order, legal process,
regulatory inquiry, law-enforcement request, or other
obligation imposed by applicable law.
Information may also be disclosed when reasonably necessary
to investigate fraud, protect legal rights, enforce store
terms, protect customers or other individuals, or respond
to security incidents.
If Miles Ebikes undergoes a merger, sale, restructuring,
financing, acquisition, transfer of assets, or similar
business transaction, relevant information may be
transferred as part of that transaction subject to
applicable law.
06
Data Retention
Miles Ebikes retains personal information for as long as
reasonably necessary for the purposes for which it was
collected and for legitimate business, tax, accounting,
warranty, fraud-prevention, security, dispute-resolution,
and legal-compliance purposes.
Different categories of information may therefore be
retained for different periods.
When information is no longer reasonably required, we may
delete, anonymize, or otherwise dispose of it in accordance
with applicable law and our operational requirements.
07
Data Security
Miles Ebikes takes reasonable administrative, technical,
and physical measures designed to protect personal and
private information against unauthorized access, use,
alteration, disclosure, or destruction.
Our security practices may include access controls,
account protections, website security measures,
monitoring, service-provider safeguards, software
maintenance, and procedures intended to reduce reasonably
foreseeable security risks.
No website, database, transmission method, or electronic
storage system can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security.
If a security incident involving protected information
occurs, Miles Ebikes will evaluate the incident and provide
notifications where required by applicable law.
08
Your Privacy Choices and Requests
You may contact Miles Ebikes if you would like to ask a
question about the personal information associated with
you, request correction of inaccurate contact or account
information, request deletion of information where
appropriate, or update your communication preferences.
Some information may need to be retained despite a deletion
request when retention is reasonably necessary to complete
an existing transaction, maintain required financial or
tax records, protect against fraud, resolve disputes,
establish or defend legal claims, comply with law, or
satisfy another legitimate retention obligation.
We may need to verify your identity before acting on a
privacy-related request in order to protect customer
information from unauthorized access or deletion.
If another U.S. state provides you with additional privacy
rights that apply to Miles Ebikes and your information,
we will address qualifying requests in accordance with
applicable law.
09
Children's and Minors' Privacy
Miles Ebikes is a general-audience ecommerce website and
is not designed or primarily directed to children.
We do not knowingly seek to collect personal information
from children under 13 in a manner prohibited by the
federal Children's Online Privacy Protection Act
("COPPA").
New York law also provides additional protections for
certain users under 18. Where the New York Child Data
Protection Act applies and Miles Ebikes knows that a user
is a covered minor, personal data will be processed only
as permitted by applicable law, including where processing
is strictly necessary to provide a requested product or
service or where legally sufficient consent has been
obtained.
Where required by the New York Child Data Protection Act,
personal data relating to a covered minor will not be sold
and applicable restrictions concerning processors,
disclosures, consent, and deletion will be followed.
A parent, guardian, or eligible user who believes personal
information concerning a minor has been collected
improperly may contact us using the information provided
below.
10
Third-Party Websites and Services
Our website may contain links to websites or services
operated by third parties.
Miles Ebikes does not control the privacy practices of
independent third-party websites. When you leave our
website or interact directly with another provider, that
provider's privacy policy and terms may apply.
We encourage customers to review the privacy information
provided by third parties before submitting personal
information directly to them.
11
Changes to This Privacy Policy
Miles Ebikes may update this Privacy Policy when our
business practices, website features, service providers,
or legal obligations change.
When this policy is updated, the revised version will be
posted on this page and the "Last Updated" date will be
changed accordingly.
Changes become effective when the revised policy is posted
unless a different effective date is stated or applicable
law requires another form of notice.
12
New York Law
Miles Ebikes is based in New York and handles applicable
private information in accordance with relevant New York
requirements, including data-security and breach-
notification obligations that apply to covered
information.
Our privacy representations are intended to accurately
describe the practices used by this website. Miles Ebikes
does not intend this Privacy Policy to limit any consumer
rights or protections that cannot legally be waived.
13
Contact Miles Ebikes
If you have questions about this Privacy Policy, our data
practices, or a privacy-related request, please contact us:
